Drilldown: Article

None (63) · No (29)

Draft:AS (1) · Draft:ContentAdmin (1) · Draft:GAA (3) · Draft:PEC-AS (39) · Draft:PEC-GSM (5) · Draft:PEC-REP (34) · Draft:PEC-SF (5) · GASN (4)

None · GenesysEngage-cloud · PureConnect, GenesysCloud, GenesysEngage-cloud · GenesysEngage-onpremises · GenesysCloud · GenesysEngage-cloud, PureConnect, GenesysCloud · GenesysEngage-onpremises, PureConnect, GenesysCloud · PureConnect, GenesysCloud · GenesysEngage-cloud, PureConnect · PureEngage · PureConnect · PureConnect, GenesysEngage-cloud · GenesysEngage-onpremises, GenesysCloud · GenesysCloud, GenesysEngage-cloud · Genesys Multicloud CX · PrivateEdition · GenesysEngage-cloud, GenesysCloud · GenesysEngagecloud · GenesysEngage_cloud · GeneysyEngage_cloud · Private Edition · GenesysEngage-cloudNote: If the hierarchy will be managed and maintained by importing data or through integration with an existing HR system, the following section can be skipped as any manual changes made to the hierarchy will be lost the next time that the hierarchy is refreshed. · Other

None (76) · No (16)

None · Administrator · Administrator, Supervisor · Supervisor · Developer · Agent · Agent, Supervisor · Administrator, Developer · Administrator, Agent, Supervisor · Staff · Administrator, Agent · Administrator, Developer, Supervisor · Administrator, Agent, Developer · Administrator, Agent, Developer, Supervisor · Administrator, Reviewer · Adminstrator · Other

Outbound Contact reports (2) · Callback reports (2)

Other values: ; Agent accounts Agent Activity Business Result report Agent Group Membership Details report Agent Groups Agent Login-Logout Details report Agent Not Ready Reason Code Details report Agent Outbound Campaign Report Agent Setup Agent State Details report Agent Time report Agent Workspace settings Agents reports All About Voice Audit Barb's Call Flow Diagrams 3/20 Bulk Import Business Results reports Callback Details Report Callback Summary Report Campaign Callbacks Summary Report Campaign Summary Report Channel options Chat options Chat reports Co-browse reports Configure Agents Configuring and running Data Uploader for KPI Uploads Configuring and running Data Uploader for OrgData uploads Contact Center Settings Contact List Effectiveness Report Contact options CRM Adapter Dashboards Designer reports Desktop Options Desktop Statistics Details reports Email Mailboxes Email options Email reports Facebook options Feedback options Genesys Multicloud CX reports Genesys Softphone options Get Started with Genesys Agent Assist for Genesys Multicloud CX Getting started Global Login options How to configure and customize screen pops How to configure the Gplus Adapter How to install the Gplus Adapter Installing Data Uploader Interaction Flow Details report Interaction Handling Attempt Details report Interaction History Advanced Search options Manage Email Addresses My Channels options Outbound options Predictive Routing A/B Testing Report Predictive Routing Detail Report Predictive Routing Operational Report Predictive Routing Queue Statistics Report Predictive Routing Reports and Dashboards Prepare your tenant Prerequisites Prerequisites and browser support Queue Summary Customer Segment report Queues reports Recording options Routing Manager Scheduling the Data Uploader to run daily Service Client options Sharing Business Attributes in Agent Setup Single Sign-On Standard Response Library options Standard Response options Statistics options Supervisor options System communications with the Genesys Multicloud CX Platform Templates Transactions Twitter options User communications with the Genesys Multicloud CX platform User communications with the Genesys Multicloud CX platform over a private network User communications with the Genesys Multicloud CX platform over PSTN User communications with the Genesys Multicloud CX platform over the Internet Voice options Working with Global Favorites Workitem options

Callback reports (2) · Outbound Contact reports (2)

Other values: ; Adapter configuration Adapter installation Agent accounts Agent Activity Business Result report Agent Group Membership Details report Agent Groups Agent Login-Logout Details report Agent Not Ready Reason Code Details report Agent Outbound Campaign Report Agent Setup Agent State Details report Agent Time report Agent Workspace settings Agents reports Audit Barb's Call Flow Diagrams 3/20 Bulk Import Business Results reports Callback Details Report Callback Summary Report Campaign Callbacks Summary Report Campaign Summary Report Channel options Chat options Chat reports Co-browse reports Configure Agents Configuring and running Data Uploader for KPI Uploads Configuring and running Data Uploader for OrgData uploads Contact Center Settings Contact List Effectiveness Report Contact options CRM Adapter Dashboards Designer reports Desktop Options Desktop Statistics Details reports Email Mailboxes Email options Email reports Facebook options Feedback options Genesys Multicloud CX Genesys Multicloud CX reports Genesys Softphone options Getting started Global Login options Installing Data Uploader Interaction Flow Details report Interaction Handling Attempt Details report Interaction History Advanced Search options Manage Email Addresses My Channels options Outbound options Predictive Routing A/B Testing Report Predictive Routing Detail Report Predictive Routing Operational Report Predictive Routing Queue Statistics Report Predictive Routing Reports and Dashboards Prepare your tenant Prerequisites Prerequisites and browser support Queue Summary Customer Segment report Queues reports Recording options Routing Manager Scheduling the Data Uploader to run daily Screen pop configuration Service Client options Sharing Business Attributes in Agent Setup Single Sign-On Standard Response Library options Standard Response options Statistics options Supervisor options System communications with the platform Templates Transactions Twitter options User communications over a private network User communications over PSTN User communications over the Internet User communications with the platform Voice Voice options Working with Global Favorites Workitem options

None (88) · UserComms (4)

None (1) · Agent Setup (39) · Genesys Agent Assist (3) · Genesys Skills Management (5) · Gplus Adapter for ServiceNow (4) · Internal Content Administration (1) · Reporting (34) · Success Factors for Genesys Multicloud CX (5)

None · Administrator · PDMLibraryGIM · Supervisor · Admin · RPRT · Deployment · Designer · SDK · User · AdminGuide · Agent · PDMPEGIM-Postgres · PDMCXGIM · ManageCC · PDNAA · CXContact · CX Insights · GCXIMCPRG · PEGuide

Other values: ; ADInst AIUG AdminDashboard AgentGuide AspectDeployment AuthPEGuide AzInst CABPEGuide CXCPEGuide Collected ContentAreaDashboard DCPEGuide DESPEGuide Dashboard DevConsole Developer Developers DockerVolumes ETLRef EmailPEGuide EngageServices Event FieldGuide FldCod GAWFMPEGuide GCAPI GCDeveloper GCXI GCXIPEGuide GCXIPRG GCXIPRGLibrary GECUG GIM GIMPEGuide GPAPEGuide GPR GPWFMPEGuide GTR GVP GVPPEGuide GWSPEGuide GenChoiceTermsCond GenesysChoice GenesysCloud GenesysEngage-cloud GenesysEngage-onpremises GenesysEngageCloudRN Handlers Help IEXDeployment II IWDDMPEGuide IWDPEGuide IXNEventsandModels IXNPEGuide InteractionDialer KB KBA Library Licensing Loc MessengerSDK MulticloudOverview Operations PDNAM PDNAU PMORef PacingServiceDeployment Processes PulseMetricsLibrary PulsePEGuide PureConnect RAAPEGuide RT ReleaseNote Requirements SCAPI SOO STRMSPEGuide SiteDashboard Small Source Super SupervisorHelp TLMPEGuide TPOSR TenantPEGuide Test Troubleshooting UCSPEGuide UEA UserGuide VM VMEventsandModels VMPEGuide WDEPlugin WWEAgent WWEPEGuide WebAPIs WebRTCPEGuide WritersGuide deploy

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None (92)