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GenesysEngage-cloudNote: If the hierarchy will be managed and maintained by importing data or through integration with an existing HR system, the following section can be skipped as any manual changes made to the hierarchy will be lost the next time that the hierarchy is refreshed. (1) ·
GenesysEngage-onpremises (2)
Archiving and Forgetting Users (1) ·
Certificates and Reports (1) ·
Change Persona block (2) ·
Classify Block (2) ·
Creating Templates Associated to Roles (1) ·
File size limitations (2) ·
Genesys Multicloud CX Email (2) ·
Manage Hierarchy (1) ·
Questions, Answers, and Tests (1) ·
Send SMS block (2) ·
SMART Inbound Voice Routing Application (2) ·
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Test (1) ·
Troubleshooting (2)
None (3) ·
Archiving and Forgetting Users (1) ·
Change Persona block (2) ·
Classify Block (2) ·
Creating Templates Associated to Roles (1) ·
File size limitations (2) ·
Genesys Multicloud CX Email (2) ·
Manage Hierarchy (1) ·
Send SMS block (2) ·
SMART Inbound Voice Routing Application (2) ·
Supported languages (1) ·
Troubleshooting (2)
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