Drilldown: Article

No (12) · Yes (4)

Draft:PEC-Admin (1) · Draft:PEC-AS (1) · Draft:PEC-CDDS (4) · Draft:PEC-Chat (1) · Draft:PEC-Voice (1) · PEC-Admin (1) · PEC-AS (1) · PEC-CDDS (4) · PEC-Chat (1) · PEC-Voice (1)

GenesysEngage-cloud (16)

No · None · Yes · Other

Administrator (12) · Administrator, Agent, Supervisor (4)

Administration (2) · Cloud Data Download Service (2) · Contact History Export Reference (2) · Export (2) · Get started with Genesys Multicloud CX (2) · How Chat works (2) · How Voice works (2) · Platform administration (2)

Administration (2) · Cloud Data Download Service (2) · Contact History Export Reference (2) · Export (2) · Get started with Genesys Multicloud CX (2) · How Chat works (2) · How voice works (2) · Platform administration (2)

None (16)

Administrator (2) · Agent Setup (2) · Chat (2) · Cloud Data Download Service (8) · Voice (2)

None (4) · Admin (10) · ManageCC (2)

None · Designer · Workforce Management · Reporting, Reporting GCXI · Recording · Agent Setup · CX Contact · Pulse Reporting · Platform Administration · Workforce Administration · Callback · IVR Administration · Reporting GCXI · Agent Workspace, Agent Setup · Agent Workspace · Cloud Data Download Service · App Studio · Agent Desktop · Agent Setup, Designer, Platform Administration · Pulse Reporting, Reporting GCXI

Other values: ; Agent Setup, Agent Workspace Agent Setup, Agent Workspace, Digital Channels Agent Setup, Cloud Data Download Service Agent Setup, Platform Administration Agent Workspace, Agent Setup, Callback, Designer, Pulse Reporting, Recording, Reporting GCXI Agent Workspace, Agent Setup, Designer Agent Workspace, Agent Setup, Designer, Outbound Agent Workspace, Agent Setup, Digital Channels Agent Workspace, Agent Setup, Intelligent Workload Distribution Agent Workspace, Agent Setup, Pulse Reporting, Reporting GCXI, Workforce Management Agent Workspace, Designer, Pulse Reporting, Reporting GCXI Agent Workspace, Platform Administration Agent Workspace, Workforce Management Callback, Designer, Platform Administration, Pulse Reporting, Reporting GCXI Designer, Platform Administration GPR Core Platform Genesys Portal Outbound,Outbound Administration Platform Administration, Agent Setup, Designer Pulse Reporting, Reporting, Reporting Administration GCXI, Reporting GCXI Reporting Administration GCXI Reporting Administration GCXI, Reporting GCXI WEM Workforce Administration, Workforce Management intelligent Workload Distribution

None (12) · CE01 (2) · CE01, CE02, CE03 (2)

None (16)