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Article > ComingSoon: No & Product : Agent Setup or Genesys Skills Management & Application : Agent Workspace or CX Contact or Callback or None

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Standalone:
No (91) · Yes (3)
productshort:
Draft:PEC-AS (30) · Draft:PEC-GSM (59) · PEC-AS (5)
Platform:
None (34) · GenesysEngage-cloud (59) · GenesysEngage-cloudNote: If the hierarchy will be managed and maintained by importing data or through integration with an existing HR system, the following section can be skipped as any manual changes made to the hierarchy will be lost the next time that the hierarchy is refreshed. (1)
ComingSoon: (Click arrow to add another value)
Role:
None (92) · Administrator (2)
DisplayName:
Prerequisites (3) · None (2) · Capacity rules (2) · Templates (2) · Configure a multi-channel contact center (2) · Virtual Queues (2) · Agent and contact center statistics (2)
Other values:
TocName:
None (9) · Prerequisites (3) · Capacity rules (2) · Templates (2) · Configure a multi-channel contact center (2) · Virtual Queues (2) · Agent and contact center statistics (2)
Other values:
Dimension:
None (90) · Journey (4)
Product: (Click arrow to add another value)
Manual:
None (3) · ADInst (4) · Admin (1) · AIUG (14) · AzInst (2) · KBA (10) · Loc (3) · ManageCC (33) · PDNAA (5) · PDNAM (11) · PDNAU (2) · SOO (4) · Source (2)
Application: (Click arrow to add another value)
UseCase:
None (94)
PEPageType:
None (94)

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