Base unit of content for Genesys CX Insights -

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Component RN Definition[edit source]

Component Genesys CX Insights
Deployment Type Private Edition, hosted AWS, hosted Azure
Release Number (Change release number)
Release Type
Highlight Support for deploying all private edition services in a single namespace.

Support for MicroStrategy 2021 Update 3

Release Date 2021-11-18
Private Edition Release Date 2021-11-25
Mixed Mode Release ReleaseDate
Private Edition Containers List
JQL issue = GCXI-5547 OR issue = GCXI-5437 OR issue = GCXI-5483
Links Links to customer-facing pages in use:
Test Links Links to test pages (for RN Admins only)

None yet!

Issue Issue Category Description SupportingDocumentation
Issue Issue Category Description SupportingDocumentation
GCXI-5437 New Genesys CX Insights for iWD now supports reporting on Category Level 3 - 10. New prompts and attribu...
GCXI-5483 New Support for MicroStrategy 11.3.0300.11047 (MicroStrategy 2021, Update 3). See the Prerequisites sect...
GCXI-5547 Private Edition Support for deploying the Genesys CX Insights service in a single namespace with other private editi...