Base unit of content for Genesys CX Insights -

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Component RN Definition[edit source]

Component Genesys CX Insights
Deployment Type Private Edition, Genesys CX on AWS, Genesys CX on Azure
Release Number (Change release number)
Release Type
Highlight Support for deploying all private edition services in a single namespace.

Support for MicroStrategy 2021 Update 3

Boilerplate(s) Used
Release Date 2021-11-18
Private Edition Release Date 2021-11-25
Mixed Mode Release ReleaseDate
Private Edition Containers List
JQL issue = GCXI-5547 OR issue = GCXI-5437 OR issue = GCXI-5483
Links Links to customer-facing pages in use:
Test Links Links to test pages (for RN Admins only)

None yet!

Issue Issue Category Description SupportingDocumentation
Issue Issue Category Description SupportingDocumentation
GCXI-5437 New Genesys CX Insights for iWD now supports reporting on Category Level 3 - 10. New prompts and attribu... CX Insights for iWD reports and dashboards
GCXI-5483 New Support for MicroStrategy 11.3.0300.11047 (MicroStrategy 2021, Update 3). See the Prerequisites sect...
GCXI-5547 Private Edition Support for deploying the Genesys CX Insights service in a single namespace with other private editi...
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