Base unit of content for Genesys CX Insights -

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Component RN Definition[edit source]

Component Genesys CX Insights
Deployment Type hosted AWS, hosted Azure
Release Number (Change release number)
Release Type
Highlight Billing Data reports (AWS only)
Release Date 2021-10-04
Private Edition Release Date
Mixed Mode Release ReleaseDate
Private Edition Containers List
JQL project = "Genesys Customer Experience Insights" AND fixVersion =
Links Links to customer-facing pages in use:
Test Links Links to test pages (for RN Admins only)

None yet!

Issue Issue Category Description SupportingDocumentation
Issue Issue Category Description SupportingDocumentation
GCXI-4847 New AWS only — New reports in the GCXI > Billing Data folder provide detailed information ab... Billing Data reports
GCXI-5343 New New attributes, Dial Result and Desired Time, in the Callback > Detail folder enable you to custo... Customize the report to filter by Desired Time and Dial Result
GCXI-5381 Resolved Issue Genesys CX Insights now correctly calculates Pending and Pending Overdue metrics in reports.  Previo...
GCXI-5428 Resolved Issue Users in GCXI for iWD user groups in CfgServer now have access to the Genesys CX Insights for iWD pr...
GCXI-5453 Resolved Issue Reports in the Chat folder now appear as expected.  Previously in some scenarios, several reports we...
GCXI-5470 Resolved Issue The ANI Details Dashboard (and underlying ANI Details Report) now correctly displays the Media Type....