Base unit of content for Genesys CX Insights -

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Component RN Definition[edit source]

Component Genesys CX Insights
Deployment Type Genesys CX on AWS, Genesys CX on Azure
Release Number (Change release number)
Release Type
Highlight Billing Data reports (AWS only)
Boilerplate(s) Used
Release Date 2021-10-04
Private Edition Release Date
Mixed Mode Release ReleaseDate
Private Edition Containers List
JQL project = "Genesys Customer Experience Insights" AND fixVersion =
Links Links to customer-facing pages in use:
Test Links Links to test pages (for RN Admins only)

None yet!

Issue Issue Category Description SupportingDocumentation
Issue Issue Category Description SupportingDocumentation
GCXI-4847 New AWS only — New reports in the GCXI > Billing Data folder provide detailed information ab... Billing Data reports
GCXI-5343 New New attributes, Dial Result and Desired Time, in the Callback > Detail folder enable you to custo... Customize the report to filter by Desired Time and Dial Result
GCXI-5381 Resolved Issue Genesys CX Insights now correctly calculates Pending and Pending Overdue metrics in reports.  Previo...
GCXI-5428 Resolved Issue Users in GCXI for iWD user groups in CfgServer now have access to the Genesys CX Insights for iWD pr...
GCXI-5453 Resolved Issue Reports in the Chat folder now appear as expected.  Previously in some scenarios, several reports we...
GCXI-5470 Resolved Issue The ANI Details Dashboard (and underlying ANI Details Report) now correctly displays the Media Type....
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