Base unit of content for Digital Channels -

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Component RN Definition[edit source]

Component Digital Channels
Deployment Type Mixed mode
Release Number (Change release number)
Release Type
Highlight Extended PII masking for active and historical interactions.
Boilerplate(s) Used
Release Date 2021-11-23
Private Edition Release Date
Mixed Mode Release ReleaseDate 2021-11-23
Private Edition Containers List
JQL project = NEXUS AND issue = NEXUS-7597 OR issue = NEXUS-7727 OR issue = NEXUS-7583
Links Links to customer-facing pages in use:
Test Links Links to test pages (for RN Admins only)

None yet!

Issue Issue Category Description SupportingDocumentation
Issue Issue Category Description SupportingDocumentation
NEXUS-7727 New Agents can now select from among multiple assigned outbound SMS numbers when sending an SMS message.
NEXUS-7597 New PII rules for History now apply to the Communication and Conversation tabs once the inte... Why are some numbers masked out?
NEXUS-7583 New Deployment container security improvements.
NEXUS-7794 Known Issue In the Communication tab, earlier messages containing PII received during an agent's current s...
NEXUS-7797 Known Issue With the history scope privacy rules, sometimes active interaction messages remain masked for the ag...
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