Base unit of content for CX Contact -

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Component RN Definition[edit source]

Component CX Contact
Deployment Type Genesys CX on AWS, Genesys CX on Azure
Release Number (Change release number)
Release Type General
Highlight * Create Consent Lists containing information about customers who have explicitly consented to receive outbound calls, emails, or SMS messages.
  • Optionally use Sender ID-level suppression for SMS and Email channels.
  • External Pre-Dial Validation, enabling the addition of a custom pre-dial validation step (a type of Compliance Rule) together with or in place of standard CX Contact pre-dial validation.
Boilerplate(s) Used
Release Date 2021-06-30
Private Edition Release Date
Mixed Mode Release ReleaseDate
Private Edition Containers List
JQL project = CLOUDCON AND labels = RN AND labels = Iteration-26
Links Links to customer-facing pages in use:
Test Links Links to test pages (for RN Admins only)

None yet!

Issue Issue Category Description SupportingDocumentation
Issue Issue Category Description SupportingDocumentation
CLOUDCON-12947 New CX Contact users can now create Consent Lists containing contact information about customers who hav... CX Contact Help
CLOUDCON-12556 New CX Contact now provides optional Sender ID-level suppression for SMS and Email channels, which is a ... CX Contact Help
CLOUDCON-6081 New CX Contact now provides External Pre-Dial Validation, which enables you to add custom pre-dial valid... CX Contact Help
CLOUDCON-12975 New Contact List fields Other19 and Other20 are now extended to support a maximum of 4096 ch...
CLOUDCON-9614 New A new getDeviceAPI request enables users to obtain compliance data (such as time zone, country...
CLOUDCON-12682 New A new panel in the Outbound Analytics > Device Import Details dashboard shows geograp...
CLOUDCON-13343 New CX Contact users can now change the Campaign Group's status to Enabled or Disabled on th...
CLOUDCON-13130 New CX Contact API now enables retrieval of information from the Outbound Analytics indexes using the <t...
CLOUDCON-13085 New CX Contact now supports PostgreSQL v13 Supported Operating Systems Reference Guide
CLOUDCON-12476 New CX Contact now supports Microsoft Edge Chromium browser, 2020 release. Supported Operating Environment Reference Guide
CLOUDCON-13408 Resolved Issue Importing Contact Lists using Selection Rules with splitting (Split by Field) now works correctly, r...
CLOUDCON-13342 Resolved Issue UI Modification: CX Contact now displays disabled Campaign Groups in red, with a specific icon...
CLOUDCON-13328 Resolved Issue When importing Contact Lists, List Builder can now correctly detect the Contact time zone, based on ...
CLOUDCON-13115 Resolved Issue API Modification: When Contact Lists are associated with labels that define the Other21 ...
CLOUDCON-13088 Resolved Issue Delivery options for Silence and Fax call results now display (if present) in CX Contact UI dialogs ...
CLOUDCON-13087 Resolved Issue CX Contact users can now delete treatments for Fax and Silence call results after set up.
Retrieved from " (2023-12-01 06:37:48)"
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