Base unit of content for Agent Setup -

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Component RN Definition[edit source]

Component Agent Setup
Deployment Type Private Edition, Genesys CX on Azure
Release Number (Change release number)
Release Type
Highlight *Early Adopter Program support for Genesys Multicloud CX private edition deployments on GKE.
  • This release includes important improvements and fixes.
Boilerplate(s) Used
Release Date 2021-09-16
Private Edition Release Date 2021-09-17
Mixed Mode Release ReleaseDate
Private Edition Containers List
JQL issue = GAPI-29947 or issue = GAPI-28872
Links Links to customer-facing pages in use:
Test Links Links to test pages (for RN Admins only)

Issue Issue Category Description SupportingDocumentation
Issue Issue Category Description SupportingDocumentation
GAPI-29947 Resolved Issue Now, all Agent Setup Roles have the ability to delete Favorites from the Favorites Pool. Global favorites
GAPI-28872 Resolved Issue Fixed an issue in Desktop Statistics where predefined statistics were not displaying correctly withi... Agent and contact center statistics
CPE-1933 Private Edition As of October 29, 2021, Agent Setup supports deployments on Google Kubernetes Engine (GKE) in Genesy...
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