Classify Block

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This topic is part of the manual Designer User's Guide for version Current of Routing.

You can use this block to classify a digital interaction based on certain keywords in the content.

Categories tab

Use the settings on this tab to select the categories that Designer will use to classify the interaction and the confidence threshold to be applied.

Des classify categories.png

If you use individual categories, segment blocks are created. When the application runs, the segment associated with the highest scored category is executed (similar to a Segmentation block).

Results tab

Specify the variables in which to store the outcome and results of the classification operation and the name and relevancy of the most relevant category.