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Callback Administrator's Guide

About

Get started

Getting started with Callback
Callback scenarios
Provisioning Callback in Designer
Controlling user access
Genesys Multicloud CX REST APIs and tutorials for Callback

Manage callbacks

Managing callbacks
Configuring Country and Number Validation rules
Configuring Capacity rules
Configuring Region Affinity rules
Monitor callback queues

Manage credentials for features

Provisioning Push Notifications
Provisioning CAPTCHA
Registering for access to statistics

Provision and monitor Click-To-Call-In

Provisioning the Click-to-Call-In scenario
Configuring Click-To-Call-In Groups
Viewing Click-To-Call-In records

Troubleshooting and advanced administration tools

Troubleshooting and validating functionality

Designer

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Retrieved from "https://all.docs.genesys.com/Draft:DES/Current/Designer/Statistic (2025-09-16 23:43:31)"

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