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{"label": "Search the docs" , "from": "multicloud" , "product":"DES" }

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Genesys Recording, Quality Management, and Speech Analytics User's Guide

About

Get started

Get started

What's new

New in this release

What is an interaction

What is an interaction

Analytics

Topics, Categories, and Programs
Topics
Categories
Programs

Dashboard

Dashboard
Create a new dashboard
Working with dashboards
Managing widgets
Report widget

Explore

Explore
Search Results grid
Specifying search criteria
Interaction lists
Content Browser
Trending
Create a Trending filter
Trending Filter toolbar description
Trending Filter tooltip description
Trending chart data description
Manage the Blacklist
Working with saved Trending filters
Export Trending Data

Media Player

Using the Media Player
Working with interactions

Reports

Reports
Working with saved reports
Report templates
Available report templates

Quality Management (QM)

Quality Management (QM)
Forms Manager
Create and manage forms
Form questions
Evaluations Manager
Create an evaluation
Evaluation Sessions
Performing and managing Evaluation Sessions

Tools

Tools

Action items

Action Items

Permalink

Permalink

Frequently asked questions

FAQ Article

Analyze related words

Analyze related words

Configure the browser

Configure the browser

Designer

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Retrieved from "https://all.docs.genesys.com/Draft:DES/Current/Designer/BusinessHrs (2025-12-29 19:48:18)"

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