Difference between revisions of "UseCases/Current/GenesysEngage-onpremises/SL09"
From Genesys Documentation
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|SMART_Benefits={{SMART Benefits | |SMART_Benefits={{SMART Benefits | ||
|UCBenefitID=Increased Revenue | |UCBenefitID=Increased Revenue | ||
| − | |UCBenefit=Accelerate sales cycle and lead conversion rates (MQL to SQL to conversion) | + | |UCBenefit=Increase conversions and revenue closure by engaging the right shoppers at the right time and and Accelerate sales cycle and lead conversion rates (MQL to SQL to conversion) |
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}}{{SMART Benefits | }}{{SMART Benefits | ||
|UCBenefitID=Improved Employee Utilization | |UCBenefitID=Improved Employee Utilization | ||
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}}{{SMART Benefits | }}{{SMART Benefits | ||
|UCBenefitID=Improved Customer Experience | |UCBenefitID=Improved Customer Experience | ||
| − | |UCBenefit=Give sales reps visibility into the real-time customer journey and personas, allowing them to focus on the sale | + | |UCBenefit=Give sales reps visibility into the real-time customer journey and personas, allowing them to focus on the sale and No longer disrupt the website visitor experience with unnecessary offers of chat or interaction |
}}{{SMART Benefits | }}{{SMART Benefits | ||
|UCBenefitID=Reduced Administration Costs | |UCBenefitID=Reduced Administration Costs | ||
|UCBenefit=Reduce customer acquisition cost (CAC) | |UCBenefit=Reduce customer acquisition cost (CAC) | ||
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}} | }} | ||
|UCIntro=This use case is the subject of an Early Adopter Program (EAP). Please contact Lindsay Frazier, Product Management for more information. | |UCIntro=This use case is the subject of an Early Adopter Program (EAP). Please contact Lindsay Frazier, Product Management for more information. | ||
| − | Customer Service applications of this use case will be covered by a new use, CE37, which is currently being developed. | + | |
| − | This use case replaces SL03, SL04 and SL08 which were based on Web Engagement. | + | |
| + | <span>Customer Service applications of this use case will be covered by a new use, CE37, which is currently being developed.</span> | ||
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| + | <span>This use case replaces SL03, SL04 and SL08 which were based on Web Engagement.</span> | ||
|UCOverview=One of the biggest challenges for the modern business is learning to utilize all of the data available to them in a way that is both meaningful and actionable. The data generated by a website is often left unexplored, and as a result, the intentions and reactions of individual digital customers can be overlooked. Focus is often placed on the broad strokes–key metrics such as the number of page views this month–and we lose the ability to shape our individual customer’s journey and identify the customers who need engagement most. As a result, customers who may be on the verge of signing up for a trial, completing a checkout, or any other desirable outcome, fall through the cracks. | |UCOverview=One of the biggest challenges for the modern business is learning to utilize all of the data available to them in a way that is both meaningful and actionable. The data generated by a website is often left unexplored, and as a result, the intentions and reactions of individual digital customers can be overlooked. Focus is often placed on the broad strokes–key metrics such as the number of page views this month–and we lose the ability to shape our individual customer’s journey and identify the customers who need engagement most. As a result, customers who may be on the verge of signing up for a trial, completing a checkout, or any other desirable outcome, fall through the cracks. | ||
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|SMART_CloudAssumptions={{SMART CloudAssumptions | |SMART_CloudAssumptions={{SMART CloudAssumptions | ||
|Cloud_Assumption=This use case is not currently available in PureEngage Cloud. | |Cloud_Assumption=This use case is not currently available in PureEngage Cloud. | ||
| + | }} | ||
| + | |SMART_HybridAssumptions={{SMART HybridAssumptions | ||
| + | |Hybrid_Assumption=v 1.1.1 | ||
}} | }} | ||
}} | }} | ||
Revision as of 19:25, October 18, 2018
No results
Important
This use case is the subject of an Early Adopter Program (EAP). Please contact Lindsay Frazier, Product Management for more information.
Customer Service applications of this use case will be covered by a new use, CE37, which is currently being developed.
No results
Contents
Use Case Overview
Story and Business Context
Info needed.
Use Case Benefits*
The following benefits are based on benchmark information captured from Genesys customers and may vary based on industry, lines of business or Genesys product line: Info needed.
*You can sort all use cases according to their stated benefits here: Sort by benefits
Summary
Info needed.
Use Case Definition
Info needed.
Business and Distribution Logic
Business Logic
Info needed.
Customer-facing Considerations
Interdependencies
All required, alternate, and optional use cases are listed here, as well as any exceptions.
| All of the following required: | At least one of the following required: | Optional | Exceptions |
|---|---|---|---|
| None | None | None | None |
Document Version
Needs info.