Genesys Agent Assist (EE31) for Genesys Engage on premises
From Genesys Documentation
This is a draft page; the published version of this page can be found at UseCases/Public/GenesysEngage-onpremises/EE31.
Contents
Monitor conversations between the customer and agent to surface contextually relevant knowledge and FAQs.
What's the challenge?
Many customers prefer to use self-service options. But when they need to speak to someone (via voice or chat), they expect that person to know all about their journey and how best to help them in real time.What's the solution?
Provide live transcripts of the voice conversation, and relevant real-time knowledge suggestions on the agent's omnichannel desktop.[[Category:]]
Story and Business Context
Info needed.
Use Case Benefits
Info needed.
Summary
Info needed.
Use Case Definition
Info needed.
For more details
For additional details, contact your Genesys Sales Representative by filing out the form or for immediate assistance call us: 1-888-Genesys.