m (Text replacement - "Genesys Cloud" to "Genesys Cloud CX") |
|||
(2 intermediate revisions by the same user not shown) | |||
Line 27: | Line 27: | ||
|Type=Release Notes | |Type=Release Notes | ||
|Links={{NoteFormat|Release Notes for Predictive Engagement features in Genesys Cloud CX are included in the Genesys Cloud CX Release Notes. See also the following links and search for Predictive Engagement.|}} | |Links={{NoteFormat|Release Notes for Predictive Engagement features in Genesys Cloud CX are included in the Genesys Cloud CX Release Notes. See also the following links and search for Predictive Engagement.|}} | ||
+ | {{NoteFormat| | ||
+ | Genesys Predictive Engagement entered End of Life (EOL) on March 15, 2023. It enters End of Maintenance on June 30, 2025 and reaches End of Support on June 30, 2025. If you have questions, contact your account representative. | ||
+ | }} | ||
====Genesys Multicloud CX==== | ====Genesys Multicloud CX==== | ||
− | *[https://docs.genesys.com/Documentation/PSAAS/latest/RN/AD Agent | + | *[https://docs.genesys.com/Documentation/PSAAS/latest/RN/AD Agent Workspace (V.9)] |
*[https://docs.genesys.com/Documentation/PSAAS/Public/RN/AgentSetup Agent Setup] | *[https://docs.genesys.com/Documentation/PSAAS/Public/RN/AgentSetup Agent Setup] | ||
− | ====Genesys Engage on- | + | ====Genesys Engage on-premises==== |
*[https://docs.genesys.com/Documentation/RN/8.5.x/wde85rn/wde8513505 Workspace Desktop Edition 8.5.135.05] | *[https://docs.genesys.com/Documentation/RN/8.5.x/wde85rn/wde8513505 Workspace Desktop Edition 8.5.135.05] | ||
Line 203: | Line 206: | ||
|Links=*{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_sessions|display text=About sessions and events}} | |Links=*{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_sessions|display text=About sessions and events}} | ||
*{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=Web_sessions}} | *{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=Web_sessions}} | ||
− | |||
− | |||
− | |||
− | |||
− | |||
|Columns=No | |Columns=No | ||
}}{{MintyDocsProductLandingSections | }}{{MintyDocsProductLandingSections |
Latest revision as of 06:00, September 26, 2023
Release Notes
Review solutions, best practices, and business scenarios
Track journey data
Create actions and action maps
Shape a customer's journey
Integrate with third-party products
Developer resources
Release Notes
Genesys Predictive Engagement entered End of Life (EOL) on March 15, 2023. It enters End of Maintenance on June 30, 2025 and reaches End of Support on June 30, 2025. If you have questions, contact your account representative.
Genesys Multicloud CX
Genesys Engage on-premises
Review solutions, best practices, and business scenarios
Create actions and action maps
Integrate with third-party products
Developer resources
Agent resources
Release Notes
Review solutions, best practices, and business scenarios
Create actions and action maps
Integrate with third-party products
Developer resources
Agent resources