CE15 - Titles and Canonical Info
From Genesys Documentation
Contents
Important
This information is shared by CE15 use cases across all offerings.Administration Dashboard
Go back to admin dashboard to create and manage platform-specific use cases in the system:
Titles and Taxonomy
Main Title | Subtitle | Taxonomy | Product Category | Draft | Published | Edit |
---|---|---|---|---|---|---|
Genesys Outbound Collections |
Accelerate payments collected using multiple channels |
Customer Engagement |
Outbound |
No draft |
Not published |
Canonical Information
Platform Benefits
The following benefits are based on benchmark information captured from Genesys customers and may vary based on industry or lines of business: No results
High Level Flow
Info needed
Data Sheet Image
Canonical Sales Content
Personas
- Contact Center Supervisor / Manager
- Head of Collections
- Head of Contact Center(s)
Qualifying Questions
- CHANNELS: What outbound channels are you using - dialer,
outbound IVR, email, text messaging?
- VOLUME: How many consumers are in your contact list? How frequently do you contact them?
- Anticipated monthly volume?
- AGENTS: How many outbound agents do you have? What is your agent utilization rate?
- COMPLIANCE: What requirements do you need to comply with?
Pain Points (Business Context)
Desired State - How to Fix It
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