Base unit of content for Agent Workspace - 9.0.000.82

Component RN Definition[edit source]

Component	Agent Workspace
Deployment Type	Genesys CX on AWS, Genesys CX on Azure
Release Number	9.0.000.82 (Change release number)
Release Type	General
Highlight	UPDATE: The Reply All button is now correctly displayed when an agent receives an inbound email that has several email addresses.
Boilerplate(s) Used
Release Date	2021-05-27
Private Edition Release Date
Mixed Mode Release ReleaseDate
Private Edition Containers List
JQL	labels = wwe-may-21 AND issue != GAPI-27271
Links	Links to customer-facing pages in use: Draft:ReleaseNotes/Current/GenesysEngage-cloud/Agent Desktop ReleaseNotes/Current/GenesysEngage-cloud/Agent Desktop
Test Links	Links to test pages (for RN Admins only) Draft:ContentAdmin/Internal/ReleaseNote/Agent Desktop Draft:ContentAdmin/Internal/ReleaseNote/WWE

Issue	Issue Category	Description	SupportingDocumentation
Issue	Issue Category	Description	SupportingDocumentation
GAPI-28649	Resolved Issue	UPDATE: The Reply All button is now correctly displayed when an agent receives an inboun...
GAPI-28247	Resolved Issue	AWS only. Agent can now open an Email interactions from the Interactions Search view whi...
GAPI-28066	Resolved Issue	Agents who are disconnected from a Chat session are now correctly removed from the session. Previous...
GAPI-27712	Resolved Issue	Azure only. All regions now support agents adding contacts to My Favorites. Previously, ...
GAPI-27454	Resolved Issue	Text pasted into the Chat message composition field now displays correctly. Previously, the text mig...
GAPI-27395	Private Edition	Starting with this release, Agent Desktop is available for select customers in Genesys Multicloud CX...	Workspace Web Edition Private Edition Guide