Base unit of content for Agent Desktop - 9.0.000.82

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Component RN Definition[edit source]

Component Agent Desktop
Deployment Type hosted AWS, hosted Azure, Private Edition
Release Number 9.0.000.82 (Change release number)
Release Type General
Highlight UPDATE: The Reply All button is now correctly displayed when an agent receives an inbound email that has several email addresses.

Early Adopter Program support for Genesys Multicloud CX private edition deployments on OpenShift.

Release Date 2021-05-27
Private Edition Release Date 2021-06-30
Mixed Mode Release ReleaseDate
Private Edition Containers List
JQL labels = wwe-may-21 AND issue != GAPI-27271
Links Links to customer-facing pages in use:
Test Links Links to test pages (for RN Admins only)

Issue Issue Category Description SupportingDocumentation
Issue Issue Category Description SupportingDocumentation
GAPI-28649 Resolved Issue UPDATE: The Reply All button is now correctly displayed when an agent receives an inboun...
GAPI-28247 Resolved Issue AWS only. Agent can now open an Email interactions from the Interactions Search view whi...
GAPI-28066 Resolved Issue Agents who are disconnected from a Chat session are now correctly removed from the session. Previous...
GAPI-27712 Resolved Issue Azure only. All regions now support agents adding contacts to My Favorites. Previously, ...
GAPI-27454 Resolved Issue Text pasted into the Chat message composition field now displays correctly. Previously, the text mig...
GAPI-27395 Private Edition Starting with this release, Agent Desktop is available for select customers in Genesys Multicloud CX... Workspace Web Edition Private Edition Guide
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