Base unit of content for Agent Workspace - 9.0.000.82
From Genesys Documentation
Component RN Definition[edit source]
| Component | Agent Workspace |
|---|---|
| Deployment Type | Genesys CX on AWS, Genesys CX on Azure, Private Edition |
| Release Number | 9.0.000.82 (Change release number) |
| Release Type | General |
| Highlight | UPDATE: The Reply All button is now correctly displayed when an agent receives an inbound email that has several email addresses.
Early Adopter Program support for Genesys Multicloud CX private edition deployments on OpenShift. |
| Boilerplate(s) Used | |
| Release Date | 2021-05-27 |
| Private Edition Release Date | 2021-06-30 |
| Mixed Mode Release ReleaseDate | |
| Private Edition Containers List |
|
| JQL | labels = wwe-may-21 AND issue != GAPI-27271 |
| Links | Links to customer-facing pages in use: |
| Test Links | Links to test pages (for RN Admins only) |
| Issue | Issue Category | Description | SupportingDocumentation |
|---|---|---|---|
| Issue | Issue Category | Description | SupportingDocumentation |
| GAPI-28649 | Resolved Issue | UPDATE: The Reply All button is now correctly displayed when an agent receives an inboun... | |
| GAPI-28247 | Resolved Issue | AWS only. Agent can now open an Email interactions from the Interactions Search view whi... | |
| GAPI-28066 | Resolved Issue | Agents who are disconnected from a Chat session are now correctly removed from the session. Previous... | |
| GAPI-27712 | Resolved Issue | Azure only. All regions now support agents adding contacts to My Favorites. Previously, ... | |
| GAPI-27454 | Resolved Issue | Text pasted into the Chat message composition field now displays correctly. Previously, the text mig... | |
| GAPI-27395 | Private Edition | Starting with this release, Agent Desktop is available for select customers in Genesys Multicloud CX... | Workspace Web Edition Private Edition Guide |
Contents
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