Additional information (admin view)

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Revision as of 18:43, May 18, 2021 by Barbara.martin@genesys.com (talk | contribs) (Published)
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This topic is part of the manual Genesys Predictive Engagement Administrator's Guide for version Current of Genesys Predictive Engagement.

In Live Now, learn how to view details about a visitor's geographic location and the technology they use.

Prerequisites

  • Configure the following permissions in Genesys Cloud:
    • Journey > Customer > View (to see information about existing customers)
    • Journey > Event > View (to see events on the customer journey map)
    • Journey > Visit > View (to see live tracking information about visitors who are currently on your website)

View additional information

View additional information, including the visitor's:

Browsers

Devices

Operating system

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