Altocloud Glossary

Glossary of terms for Genesys Predictive Engagement

Name	Description
action map	The definition of how Altocloud will interact with a visitor based on the visitor's matching segments and your preferred outcomes. For more information, see Action maps.
customer journey	The history of a visitor's activity on your website and with your agents
journey optimization logic	The combination of segments, outcomes, and action maps that improve Altocloud's AI capabilities. For more information, see Action maps Outcomes Segments
journey patterns	Actions on your website that all the visitors in a particular segment have taken. Examples of journey patterns are completing a form or visiting a specific webpage.
outcome	A business goal that you want to track and achieve. For more information, see Outcomes.
probability	A percentage that indicates how likely a customer is to do something. The higher the probability, the more likely the outcome. For example, if the outcome is “buy a t-shirt,” and the probability is 80%, then a customer is 80% likely to buy the t-shirt.
probability score	The numerical value that {{MINTYDOCSPRODUCT} assigns to a customer based on the likelihood that they will achieve a given business outcome.
segment	A group of visitors that share similar behavior or characteristics. For more information, see Segments.
visitor	A person who is looking at your website. A visitor may or may not correspond to an existing customer record.