From Genesys Documentation
Revision as of 14:40, December 5, 2018 by DannaShirley (talk | contribs) (Published)
Jump to: navigation, search

A visitor's experience

Genesys Predictive Engagement presents contextual information about your visitor's history with your website and company.

How chats appear

Genesys Predictive Engagement automatically displays a chat window whena visitor takes a specific action, such as requesting a quote or clicking a Chat Now button.


If the visitor accepts the chat, Genesys Predictive Engagement initiates a chat interaction that is routed to your queue.
Retrieved from "https://all.docs.genesys.com/ATC/Current/AgentGuide/How_Predictive_Engagement_enriches_your_chat_experience (2025-07-09 10:35:12)"
Comments or questions about this documentation? Contact us for support!