Additional information (admin view)
From Genesys Documentation
This topic is part of the manual Genesys Predictive Engagement Administrator's Guide for version Current of Genesys Predictive Engagement.
In Live Now, learn how to view details about a customer's geographic location and the technology they use.
Prerequisites
- Configure the following permissions in PureCloud:
- Journey > Customer > View (to see information about existing customers)
- Journey > Event > View (to see events on the customer journey map)
- Journey > Visit > View (to see live tracking information about visitors who are currently on your website)
View additional information
View additional information, including the customer's:
Browsers
Devices
Operating system
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