Prepare widgets for Genesys Predictive Engagement

Learn why and how to configure a widget for use with Genesys Predictive Engagement.

Widgets for Genesys Predictive Engagement

Genesys Predictive Engagement requires a PureCloud Widgets Version 2 widget in order to display chats to customers:

1. Create a PureCloud Widgets Version 2 widget.
2. Configure and deploy the widget on your platform.

Create a PureCloud Widgets Version 2 widget

Follow these instructions to configure a PureCloud Widget Version 2 widget. As you configure the widget, remember:

• Give the widget a meaningful name that indicates its use with Genesys Predictive Engagement.
• The list of allowed domains for the widget should match the list of allowed domains for Altocloud.
• After you save the widget, copy the deployment key for use as you complete your platform-specific configuration and deployment.

Configure and deploy the widget on your platform

Important

On a tracked website, you must deploy the widgets transport object above the location where you deploy the Genesys Predictive Engagement tracking snippet.

For complete, platform-specific instructions on configuring and deploying a widget on your platform, see the following links:

• PureCloud:
  • Developer Center documentation
• PureEngage:
  • PureEngage Cloud instructions
  • PureEngage Premise instructions
• PureConnect:
  • Configure widgets
  • Deploy widgets