The Altocloud tab
From Genesys Documentation
Revision as of 21:34, November 5, 2018 by DannaShirley (talk | contribs)
This topic is part of the manual Genesys Predictive Engagement Agent's Guide for version Current of Genesys Predictive Engagement.
In Workspace Desktop Edition, the Altocloud tab displays customer journey information.
The Altocloud tab in Workspace Desktop Edition
To access the Altocloud Plugin during interactions, click the Altocloud tab in your PureEngage Workspace.
In the Altocloud tab, you can access the following journey content for the currently active interaction:
- Visitor details and online presence status
- Visit details including
- Real-time customer journey chart
- Real-time view of matched segments
- Real-time view of outcome scores
Show and hide tools
Every tool has a Hide/Show toggle button.
Comments or questions about this documentation? Contact us for support!