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This topic is part of the manual Genesys Predictive Engagement Agent's Guide for version Current of Genesys Predictive Engagement.

Get started using Genesys Predictive Engagement for PureCloud.

Learn how Genesys Predictive Engagement works on your website

  1. Learn how Genesys Predictive Engagement engages your customers on your website.
  2. Learn where you can see customer journey information.
  3. Familiarize yourself with the different types of customer information that Genesys Predictive Engagement provides:
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