Bots

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This topic is part of the manual Genesys Dialog Engine User Guide for version Current of Genesys Dialog Engine.

A bot is a virtual agent that can serve as a starting point for conversations before live agents join the conversation.

Overview

Add a bot

  1. Click Create a new Bot from the home page (the first page displayed after you log in).
  2. Enter a name for the bot.
  3. (Optional) Enter a greeting or welcome message that the bot will use to greet users.
  4. Click Create to create the bot.

Delete a bot

  • From the home page, click the Delete button that is displayed when you hover over a bot tile.
    Warning
    When a bot is deleted, all of its related components (intents, utterances, and slots) are deleted.
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