Required PureCloud domains

In order for agents to view journey context data from Genesys Predictive Engagement, specific PureCloud domains must be available.

Required domains for all implementations

As a cloud-based product, Genesys Predictive Engagement needs access to various websites in order to work. When you implement Genesys Predictive Engagement, be sure your network configuration allows access to the following domains:

1. All of the PureCloud domains listed in the Domains and IP Addresses section of this article
2. https://dhqbrvplips7x.cloudfront.net/
3. The region-specific PureCloud domains listed in the following sections:
   • APNE1
   • APSE2
   • EUC1
   • EUW1
   • USE1
   • USW2

Notes about the required Genesys Predictive Engagement domains

• https://api.mypurecloud... is for API resources
• https://apps.mypurecloud... is for non-cached static assets
• https://journey-websockets.mypurecloud... is for realtime events
• https://dhqbrvplips7x.cloudfront.net/ is for cached static assets
• https://journey-websockets.mypurecloud... is the only domain-specific to {{MINTYDOCSPRODUCT}}; all the other domains apply to all PureCloud services
• https://login.mypurecloud/ https://login.mypurecloud]…. is used to login users.

APNE1

• https://api.mypurecloud.jp/ https://api.mypurecloud.jp
• https://apps.mypurecloud.jp/ https://apps.mypurecloud.jp
• https://journey-websockets.mypurecloud.jp/ https://journey-websockets.mypurecloud.jp

APSE2

• https://api.mypurecloud.com.au/ https://api.mypurecloud.com.au
• https://apps.mypurecloud.com.au/ https://apps.mypurecloud.com.au
• https://journey-websockets.mypurecloud.com.au/ https://journey-websockets.mypurecloud.com.au

EUC1

• https://api.mypurecloud.de
• https://apps.mypurecloud.de
• https://journey-websockets.mypurecloud.de

EUW1

• https://api.mypurecloud.ie
• https://apps.mypurecloud.ie
• https://journey-websockets.mypurecloud.ie

USE1

• https://api.mypurecloud.com
• https://apps.mypurecloud.com
• https://journey-websockets.mypurecloud.com

USW2

• https://api.usw2.pure.cloud
• https://apps.usw2.pure.cloud
• https://journey-websockets.usw2.pure.cloud