Genesys Omnichannel Workforce Scheduling (EE02) for PureConnect
From Genesys Documentation
This is a draft page; the published version of this page can be found at UseCases/Public/PureConnect/EE02.
Contents
Optimize employee utilization for all digital interactions
What's the challenge?
Your call center may have set hours, but your digital channels are always on. Without the right insights, it’s hard to create balanced schedules that allow your company to be responsive to digital interactions while considering employee hours, contracts, preferences and time off, and labor laws.What's the solution?
Find the right balance. Your Genesys solution automatically gathers data, making it easy to get accurate forecasts and scheduling scenarios across channels. Factor in arrival patterns and hours of operation to cover your bases, and get real-time insight and monitoring into SLAs and schedule adherence.[[Category:]]
Story and Business Context
Use Case Benefits
Info needed.
Summary
Use Case Definition
Business Flow
Business Flow Description
For more details
For additional details, contact your Genesys Sales Representative by filing out the form or for immediate assistance call us: 1-888-Genesys.