Genesys Omnichannel Workforce Scheduling (EE02) for PureConnect

From Genesys Documentation
Jump to: navigation, search
This topic is part of the manual PureConnect Use Cases for version Public of Genesys Use Cases.
Read this topic for other versions:
Optimize employee utilization for all digital interactions

What's the challenge?

Your call center may have set hours, but your digital channels are always on. Without the right insights, it’s hard to create balanced schedules that allow your company to be responsive to digital interactions while considering employee hours, contracts, preferences and time off, and labor laws.

What's the solution?

Find the right balance. Your Genesys solution automatically gathers data, making it easy to get accurate forecasts and scheduling scenarios across channels. Factor in arrival patterns and hours of operation to cover your bases, and get real-time insight and monitoring into SLAs and schedule adherence.

Story and Business Context


Use Case Benefits

Info needed.

Summary


Use Case Definition

Business Flow

Business Flow Description



For more details

For additional details, contact your Genesys Sales Representative by filing out the form or for immediate assistance call us: 1-888-Genesys.


Retrieved from "https://all.docs.genesys.com/UseCases/Public/PureConnect/EE02 (2020-12-05 18:52:18)"