Additional information for admins

In Live Now, learn how to view details about a customer's geographic location and the technology they use.

Prerequisites

• Configure the following permissions in PureCloud:
  • Journey > Customer > View permission (to see information about existing customers)
  • Journey > Event > View permission (to see events on the customer journey map)
  • Journey > Visit > View permission (to see live tracking information about visitors who are currently on your website)

View additional information

View additional information, including the customer's:

• Browser
• Device
• Operating system