Base unit of content for Agent Setup - 100.0.002.0061

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Component RN Definition[edit source]

Component Agent Setup
Deployment Type Genesys CX on AWS
Release Number 100.0.002.0061 (Change release number)
Release Type
Highlight This release includes important improvements and fixes.
Boilerplate(s) Used
Release Date 2023-08-08
Private Edition Release Date
Mixed Mode Release ReleaseDate
Private Edition Containers List
JQL labels = "AS-Jul23-Upgrade"
Links Links to customer-facing pages in use:
Test Links Links to test pages (for RN Admins only)

Issue Issue Category Description SupportingDocumentation
Issue Issue Category Description SupportingDocumentation
WWE-3516 New A double confirmation window is added to notify the user about the changes in value in any of ...
WWE-3228 New The presence of User (whether online/offline) is now indicated through a new icon added for th...
WWE-3227 New Improvements in the External URLs UI now addresses the display issues.
WWE-3226 New The Folder field in the New Agent Group creation page is now set to tenant as its defaul...
WWE-3229 Resolved Issue External URLs are now correctly saved in an Agent Group created through FastAPI.
WWE-3069 Resolved Issue Agent Setup no longer propagates User's non-required settings to the Contact Center level. (WW...
GAPI-36570 Resolved Issue Fixed an issue where the numeric value (5) could not be entered from the number pad in the Voicem...
GAPI-33891 Resolved Issue Agent Setup no longer overwrites the value of the password that was added earlier.
Retrieved from "https://all.docs.genesys.com/RN/AgentSetup/100.0.002.0061 (2025-07-18 00:15:26)"
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