Base unit of content for Agent Setup -

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Component RN Definition[edit source]

Component Agent Setup
Deployment Type Genesys CX on AWS, Genesys CX on Azure
Release Number (Change release number)
Release Type
Highlight This release includes important improvements and fixes.
Boilerplate(s) Used
Release Date 2023-08-21
Private Edition Release Date
Mixed Mode Release ReleaseDate
Private Edition Containers List
JQL labels = "AS-Jul23-Upgrade"
Links Links to customer-facing pages in use:
Test Links Links to test pages (for RN Admins only)

Issue Issue Category Description SupportingDocumentation
Issue Issue Category Description SupportingDocumentation
WWE-3516 New A double confirmation window is added to notify the user about the changes in value in any of ...
WWE-3228 New The presence of User (whether online/offline) is now indicated through a new icon added for th...
WWE-3227 New Improvements in the External URLs UI now addresses the display issues.
WWE-3226 New The Folder field in the New Agent Group creation page is now set to tenant as its defaul...
WWE-3229 Resolved Issue External URLs are now correctly saved in an Agent Group created through FastAPI.
WWE-3069 Resolved Issue Agent Setup no longer propagates User's non-required settings to the Contact Center level. (WW...
GAPI-36570 Resolved Issue Fixed an issue where the numeric value (5) could not be entered from the number pad in the Voicem...
GAPI-33891 Resolved Issue Agent Setup no longer overwrites the value of the password that was added earlier.
Retrieved from " (2023-12-09 07:46:35)"
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