Base unit of content for Agent Setup - 9.0.000.90

Component RN Definition[edit source]

Component	Agent Setup
Deployment Type	Private Edition, Genesys CX on AWS, Genesys CX on Azure
Release Number	9.0.000.90 (Change release number)
Release Type
Highlight	This release introduces a new option for Gplus Salesforce as well as other important improvements and fixes.
Boilerplate(s) Used
Release Date	2021-10-14
Private Edition Release Date	2021-11-16
Mixed Mode Release ReleaseDate
Private Edition Containers List
JQL	project = "Web Services and Applications" AND labels = AS-Oct21-Upgrade AND "Release Note" is not EMPTY AND "Release Note" !~ "N/A" AND "Release Note" !~ "NA"
Links	Links to customer-facing pages in use: Draft:ReleaseNotes/Current/GenesysEngage-cloud/Agent Setup ReleaseNotes/Current/GenesysEngage-cloud/Agent Setup
Test Links	Links to test pages (for RN Admins only) Draft:ContentAdmin/Internal/ReleaseNote/Agent Setup

Issue	Issue Category	Description	SupportingDocumentation
Issue	Issue Category	Description	SupportingDocumentation
	New	As of October 19, 2021 this release is available for Genesys CX on Azure.
GAPI-30814	New	A new option, Click-to-dial, has been added to manage outgoing click-to-dial calls. This optio...	Click-to-dial
GAPI-30815	New	The description of the option, Activity Log on Screen Pop has been updated to improve clarity.	Activity Log
GAPI-28364	New	From the Agent Group menu, customers can now export Agent Groups.	Exporting Agent Groups
GAPI-23719	New	Azure only. Agent Setup now supports voicemail management through voicemail Profiles and...	Voicemail Management within Agent Setup
GAPI-29186	Resolved Issue	Now, the Auto Not Ready Reason setting that is configured within Agent Setup behaves correctly...
GAPI-29413	Resolved Issue	Fixed an issue where any new modifications made to the Agent Group options would reset the cus...
GAPI-29317	Resolved Issue	Fixed an issue where upper-level Contact Center Settings or Agent Group options were not...