Base unit of content for Agent Setup -

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Component RN Definition[edit source]

Component Agent Setup
Deployment Type Private Edition, Genesys CX on AWS, Genesys CX on Azure
Release Number (Change release number)
Release Type
Highlight This release introduces a new option for Gplus Salesforce as well as other important improvements and fixes.
Boilerplate(s) Used
Release Date 2021-10-14
Private Edition Release Date 2021-11-16
Mixed Mode Release ReleaseDate
Private Edition Containers List
JQL project = "Web Services and Applications" AND labels = AS-Oct21-Upgrade AND "Release Note" is not EMPTY AND "Release Note" !~ "N/A" AND "Release Note" !~ "NA"
Links Links to customer-facing pages in use:
Test Links Links to test pages (for RN Admins only)

Issue Issue Category Description SupportingDocumentation
Issue Issue Category Description SupportingDocumentation
New As of October 19, 2021 this release is available for Genesys CX on Azure.
GAPI-30814 New A new option, Click-to-dial, has been added to manage outgoing click-to-dial calls. This optio... Click-to-dial
GAPI-30815 New The description of the option, Activity Log on Screen Pop has been updated to improve clarity. Activity Log
GAPI-28364 New From the Agent Group menu, customers can now export Agent Groups. Exporting Agent Groups
GAPI-23719 New Azure only. Agent Setup now supports voicemail management through voicemail Profiles and... Voicemail Management within Agent Setup
GAPI-29186 Resolved Issue Now, the Auto Not Ready Reason setting that is configured within Agent Setup behaves correctly...
GAPI-29413 Resolved Issue Fixed an issue where any new modifications made to the Agent Group options would reset the cus...
GAPI-29317 Resolved Issue Fixed an issue where upper-level Contact Center Settings or Agent Group options were not...
Retrieved from " (2024-05-26 20:52:12)"
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