Additional information
From Genesys Documentation
This topic is part of the manual Genesys Predictive Engagement Administrator's Guide for version Current of Genesys Predictive Engagement.
Contents
View details about a customer's geographic location and the technology they use to connect to your website.
Prerequisites
Configure the following permissions in PureCloud:
- Journey > Customer > View permission (to see information about existing customers)
- Journey > Event > View permission (to see events on the customer journey map)
- Journey > Visit > View permission (to see live tracking information about visitors who are currently on your website)
View additional information
| Information | Description |
| Location | The customer's current location |
| Device Type
|
The customer's device type |
| Operating System | The customer's operating system |
| Browser Type | The customer's type of browser |
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