About analytics data

Analytics allow you to monitor how customers use your website and determine how effective your action maps are.

Data availability

As a cloud-based product,Genesys Predictive Engagement receives data from visitors in timezones around the globe. Genesys Predictive Engagement uses Coordinated Universal Time (UTC) as the standard of precision for time-sensitive information.

At midnight in Ireland, (UTC +1), Genesys Predictive Engagement processes all of the visitor activity data for that day. Complete data about today's visitor activity is available after Genesys Predictive Engagement has completed its analysis. This is usually 4-6 hours after the processing begins.

Important

• When you view a report, you select the date range for the data it shows. The date picker automatically restricts you from selecting an end date for which data processing is imcomplete. However, if you override this date manually and specify an end range that includes today's date, you may see only a partial set of data.

• If two users in different timezones look at the same report at the same local time, they they may see different data.

Granularity

For each report, you select the granularity of data that you want to see. The more specific the granularity, the more detailed the report.

If you select hourly granularity:

• Your maximum date range is 14 days.
  
• Your minimum date range is 1 hour:
  
  • 03/02/2018 13:00 to 03/02/2018 14:00 is valid.
    
  • 03/02/2018 13:00 to 03/02/2018 13:00 is not valid.
    

If you select daily granularity:

• Your maximum date range is 365 days.
• Your minimum date range is 1 day.
  • 03/02/2018 13:00 to 04/02/2018 13:00 is valid.
  • 03/02/2018 13:00 to 04/02/2018 14:00 is not valid.