PureCloud

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This topic is part of the manual Genesys Predictive Engagement Agent's Guide for version Current of Genesys Predictive Engagement.

In PureCloud, Altocloud presents customer journey information to agents.

Customer journey information

If a visitor accepts an offer to chat from Genesys Predictive Engagement, you can display the customer's journey when you pick up the interaction. You can access the following information, which is updated as you interact with the visitor:

  • [[ATC/Current/AgentGuide/Customer journey|]]
  • [[ATC/Current/AgentGuide/Matched segments|]]
  • [[ATC/Current/AgentGuide/Outcome scores|]]
  • [[ATC/Current/AgentGuide/Additional information|]]

For more information

Retrieved from "https://all.docs.genesys.com/ATC/Current/AgentGuide/PureCloud (2026-05-12 15:17:36)"
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