A visitor's experience
From Genesys Documentation
This topic is part of the manual Genesys Predictive Engagement Agent's Guide for version Current of Genesys Predictive Engagement.
Contents
Genesys Predictive Engagement presents contextual information about a visitor's history with your website and company.
How chats appear
Genesys Predictive Engagement displays a chat window when a visitor takes a specific action, such as requesting a quote or clicking an option to start a chat.
If the visitor accepts or requests a chat, Genesys Predictive Engagement starts a chat interaction and routes it to your queue.Comments or questions about this documentation? Contact us for support!