A visitor's experience

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This topic is part of the manual Genesys Predictive Engagement Agent's Guide for version Current of Genesys Predictive Engagement.

Genesys Predictive Engagement presents contextual information about a visitor's history with your website and company.

How chats appear

Genesys Predictive Engagement displays a chat window automatically when a customer takes a specific action, such as requesting a quote or clicking a button to start a chat.


If the visitor accepts the chat, Genesys Predictive Engagement initiates a chat interaction and routes it to your queue.
Retrieved from "https://all.docs.genesys.com/ATC/Current/AgentGuide/How_Predictive_Engagement_enriches_your_chat_experience (2025-06-19 13:25:14)"
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