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A customer's experience

Genesys Predictive Engagement presents contextual information about your visitor's history with your website and company.

How chats appear

Genesys Predictive Engagement displays a chat window automatically when a customer takes a specific action, such as requesting a quote or clicking a Chat Now button.


If the visitor accepts the chat, Genesys Predictive Engagement initiates a chat interaction and routes it to your queue.
Retrieved from "https://all.docs.genesys.com/ATC/Current/AgentGuide/How_Predictive_Engagement_enriches_your_chat_experience (2025-07-10 15:58:40)"
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