All content - Genesys Engage cloud and cloud private edition
From Genesys Documentation
Contents
Find the content you need for Genesys Engage cloud and cloud private edition.
User Roles
No results
Use Cases
No results
Products and Applications
Genesys Predictive Engagement
Genesys Predictive Engagement (formerly known as Altocloud) is a real-time journey analytics platform that can observe and analyze visitors on your digital properties, such as websites. Predictive Engagement can predict the real-time probability of visitors achieving a desirable business outcome, and then act to offer the most appropriate and effective channel to assist them in completing their journey. Predictive Engagement offers service from the cloud and is compatible with Genesys Cloud CX, PureConnect, and Genesys Multicloud CX platforms. Customers running a Genesys premises-based solution can integrate with Predictive Engagement as a cloud service in a hybrid-based architecture.nGAGEMENT
nGAGEMENT is a cloud-based performance management and employee engagement solution that gamifies your contact center.Genesys Dialog Engine
Genesys Dialog Engine allows you to create bots for your products through a natural language understanding (NLU) engine that can understand and process information provided as input.Genesys Data Layer
Genesys Data Layer (GDL) is an infrastructure component for building data pipelines to transfer data among applications. GDL is built on the Apache Kafka distributed data pipeline and streaming platform.Solutions
Find high-level overviews describing Genesys offerings.Widgets
Genesys Widgets is a collection of lightweight and configurable web apps, optimized for mobile browsers, that you can embed in your website to easily engage with customers and provide personalized experiences over digital channels, like chat.