Altocloud Glossary
From Genesys Documentation
Revision as of 20:37, November 1, 2018 by DannaShirley (talk | contribs)
Glossary of terms for Genesys Altocloud.
| Name | Description |
|---|---|
| customer journey | The history of a visitor's activity on your website and with your agents |
| journey optimization logic | The combination of segments, outcomes, and action maps that improve Altocloud's AI capabilities |
| outcome | A business goal that you want to track and achieve |
| segment | A group of visitors that share similar behavior or characteristics. |
Comments or questions about this documentation? Contact us for support!