From Genesys Documentation
Intents
An Intent describes a task that a user wants to do.
What are intents?
Create an intent
- From the Intents page, click Add Intent.
- Enter an intent name for the intent.
- Click Save. The Utterances page will be displayed after the intent is saved.
- To add more intents, go to the Intents page and click Add Intent. You can also click the Add Intent option in the left pane.
Rename an intent
You can modify only the name of an intent.
- From the Intents page, click Edit next to an intent.
- Change the name of the intent and click Save.
Delete an intent
- From the Intents page, click Delete next to an intent.
- Click Delete in the confirmation dialog.
Warning
If an intent is deleted, all of its related components (utterances and entities) will be deleted.What's next?
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