A customer's experience

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This topic is part of the manual Genesys Predictive Engagement Agent's Guide for version Current of Genesys Predictive Engagement.

Genesys Predictive Engagement presents contextual information about your visitor's history with your website and company.

How chats appear

Genesys Predictive Engagement automatically displays a chat window when a customer takes a specific action, such as requesting a quote or clicking a Chat Now button.


If the visitor accepts the chat, Genesys Predictive Engagement initiates a chat interaction that is routed to your queue.
Retrieved from "https://all.docs.genesys.com/ATC/Current/AgentGuide/How_Predictive_Engagement_enriches_your_chat_experience (2025-06-19 19:16:36)"
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