Base unit of content for Agent Workspace - 100.0.006.0478
From Genesys Documentation
Component RN Definition[edit source]
| Component | Agent Workspace |
|---|---|
| Deployment Type | Genesys CX on AWS, Genesys CX on Azure |
| Release Number | 100.0.006.0478 (Change release number) |
| Release Type | |
| Highlight | Resolved issues. |
| Boilerplate(s) Used | |
| Release Date | 2023-06-14 |
| Private Edition Release Date | |
| Mixed Mode Release ReleaseDate | |
| Private Edition Containers List | |
| JQL | project = WWE AND labels = wwe-may-23 ORDER BY created DESC |
| Links | Links to customer-facing pages in use: |
| Test Links | Links to test pages (for RN Admins only) |
| Issue | Issue Category | Description | SupportingDocumentation |
|---|---|---|---|
| Issue | Issue Category | Description | SupportingDocumentation |
| WWE-3264 | Resolved Issue | Agents can now see the ended consult calls that are not marked Done from a previous session or... | |
| WWE-3240 | Resolved Issue | Phone number is now formatted to remove unsupported characters before it is matched with a Dial Plan... | |
| WWE-3192 | Resolved Issue | Agent Workspace can now consider the ReplyToAddress field from the parent inbound email to po... | |
| WWE-3024 | Resolved Issue | The emergency mode disabling Caller Id and most of all routing capabilities by the Dial Pla... | |
| WWE-3017 | Resolved Issue | The predefined sounds which can be configured in different options are now preloaded when starting t... | |
| GAPI-37300 | Resolved Issue | Agent Workspace now supports uploading attachments with .msg file extension for emails. Please conta... |
Contents
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