Base unit of content for Agent Workspace - 100.0.006.0478

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Component RN Definition[edit source]

Component Agent Workspace
Deployment Type Genesys CX on AWS, Genesys CX on Azure, Private Edition
Release Number 100.0.006.0478 (Change release number)
Release Type
Highlight Resolved issues.
Boilerplate(s) Used
Release Date 2023-06-14
Private Edition Release Date 2023-06-16
Mixed Mode Release ReleaseDate
Private Edition Containers List
JQL project = WWE AND labels = wwe-may-23 ORDER BY created DESC
Links Links to customer-facing pages in use:
Test Links Links to test pages (for RN Admins only)

Issue Issue Category Description SupportingDocumentation
Issue Issue Category Description SupportingDocumentation
WWE-3264 Resolved Issue Agents can now see the ended consult calls that are not marked Done from a previous session or...
WWE-3240 Resolved Issue Phone number is now formatted to remove unsupported characters before it is matched with a Dial Plan...
WWE-3192 Resolved Issue Agent Workspace can now consider the ReplyToAddress field from the parent inbound email to po...
WWE-3024 Resolved Issue The emergency mode disabling Caller Id and most of all routing capabilities by the Dial Pla...
WWE-3017 Resolved Issue The predefined sounds which can be configured in different options are now preloaded when starting t...
GAPI-37300 Resolved Issue Agent Workspace now supports uploading attachments with .msg file extension for emails. Please conta...
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