Base unit of content for Agent Workspace -

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Component RN Definition[edit source]

Component Agent Workspace
Deployment Type Genesys CX on AWS, Genesys CX on Azure, Private Edition
Release Number (Change release number)
Release Type
Highlight Resolved issues.
Boilerplate(s) Used
Release Date 2023-06-14
Private Edition Release Date 2023-06-16
Mixed Mode Release ReleaseDate
Private Edition Containers List
JQL project = WWE AND labels = wwe-may-23 ORDER BY created DESC
Links Links to customer-facing pages in use:
Test Links Links to test pages (for RN Admins only)

Issue Issue Category Description SupportingDocumentation
Issue Issue Category Description SupportingDocumentation
WWE-3264 Resolved Issue Agents can now see the ended consult calls that are not marked Done from a previous session or...
WWE-3240 Resolved Issue Phone number is now formatted to remove unsupported characters before it is matched with a Dial Plan...
WWE-3192 Resolved Issue Agent Workspace can now consider the ReplyToAddress field from the parent inbound email to po...
WWE-3024 Resolved Issue The emergency mode disabling Caller Id and most of all routing capabilities by the Dial Pla...
WWE-3017 Resolved Issue The predefined sounds which can be configured in different options are now preloaded when starting t...
GAPI-37300 Resolved Issue Agent Workspace now supports uploading attachments with .msg file extension for emails. Please conta...
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