Base unit of content for Workforce Management - 8.5.219.52
From Genesys Documentation
Component RN Definition[edit source]
| Component | Workforce Management |
|---|---|
| Deployment Type | Genesys CX on AWS, Genesys CX on Azure |
| Release Number | 8.5.219.52 (Change release number) |
| Release Type | |
| Highlight | Filtering agents by contract when rebuilding Intra-day schedules. |
| Boilerplate(s) Used | |
| Release Date | 2022-10-04 |
| Private Edition Release Date | |
| Mixed Mode Release ReleaseDate | |
| Private Edition Containers List | |
| JQL | issue in (WFM-35939,WFM-35938,WFM-35194,WFM-35297) |
| Links | Links to customer-facing pages in use: |
| Test Links | Links to test pages (for RN Admins only)
None yet! |
| Issue | Issue Category | Description | SupportingDocumentation |
|---|---|---|---|
| Issue | Issue Category | Description | SupportingDocumentation |
| WFM-35194 | New | When rebuilding intra-day schedules, you can now filter agents by contract by selecting the Addit... | Select options (Intra-Day Schedule Rebuild Wizard) |
| WFM-35939 | New | Supervisors can now add comments/memos to Time-Off items in the schedule views. An agent can view th... | |
| WFM-35938 | New | When a user selects a business unit or site for deletion, WFM Web now requires the user to also ente... | |
| WFM-35297 | Resolved Issue | In the Forecast > New Scenario view, the activities tree now loads all required data ... |
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