Required Genesys Cloud CX domains

For agents to view journey context data from Genesys Predictive Engagement, specific Genesys Cloud CX domains must be available.

Required domains for all implementations

Feature coming soon: South America (Sao Paulo) region

As a cloud-based product, Genesys Predictive Engagement needs access to various websites in order to work. When you implement Genesys Predictive Engagement, ensure that your network configuration allows access to the following domains:

• All Genesys Cloud CX domains listed in the Domains and IP Addresses section
• https://dhqbrvplips7x.cloudfront.net/
• Region-specific Genesys Cloud CX domains listed in the following sections:
  • Americas (US East)
  • America (US East 2)
  • Americas (US West)
  • Americas (Canada)
  • South America (São Paulo)
  • EMEA (Dublin)
  • EMEA (Frankfurt)
  • EMEA (London)
  • Asia Pacific (Mumbai)
  • Asia Pacific (Seoul)
  • Asia Pacific (Sydney)
  • Asia Pacific (Tokyo)

Notes about the required Genesys Predictive Engagement domains

Domain	Used for
https://api.mypurecloud	API resources
https://apps.mypurecloud	Non-cached static assets
https://journey-websockets.mypurecloud	Real-time events
https://dhqbrvplips7x.cloudfront.net/	Cached static assets
https://login.mypurecloud/	Logging in users
https://login.use2.us-gov-pure.cloud	Logging in users [Americas (US East 2)]

Americas (US East)

• API domain: https://api.mypurecloud.com
• Apps domain: https://apps.mypurecloud.com
• Websocket domain: https://journey-websockets.mypurecloud.com

Americas (US East 2)

• API domain: https://api.use2.us-gov-pure.cloud/
• Apps domain: https://apps.use2.us-gov-pure.cloud/
• Websocket domain: https://journey-websockets.use2.us-gov-pure.cloud/
  

Americas (US West)

• https://api.usw2.pure.cloud
• https://apps.usw2.pure.cloud
• https://journey-websockets.usw2.pure.cloud

Americas (Canada)

• https://api.cac1.pure.cloud
• https://apps.cac1.pure.cloud
• https://journey-websockets.cac1.pure.cloud

South America (São Paulo)

Feature coming soon: South America (Sao Paulo) region

• https://api.sae1.pure.cloud
• https://apps.sae1.pure.cloud
• https://journey-websockets.sae1.pure.cloud

EMEA (Dublin)

• https://api.mypurecloud.ie
• https://apps.mypurecloud.ie
• https://journey-websockets.mypurecloud.ie

EMEA (Frankfurt)

• https://api.mypurecloud.de
• https://apps.mypurecloud.de
• https://journey-websockets.mypurecloud.de

EMEA (London)

• https://api.euw2.pure.cloud
• https://apps.euw2.pure.cloud
• https://journey-websockets.euw2.pure.cloud

Asia Pacific (Mumbai)

• https://api.aps1.pure.cloud
• https://apps.aps1.pure.cloud
• https://journey-websockets.aps1.pure.cloud

Asia Pacific (Seoul)

• https://api.apne2.pure.cloud
• https://apps.apne2.pure.cloud
• https://journey-websockets.apne2.pure.cloud

Asia Pacific (Sydney)

• https://api.mypurecloud.com.au/
• https://apps.mypurecloud.com.au/
• https://journey-websockets.mypurecloud.com.au/

Asia Pacific (Tokyo)

• https://api.mypurecloud.jp/
• https://apps.mypurecloud.jp/
• https://journey-websockets.mypurecloud.jp/