Get started with Genesys Predictive Engagement for PureEngage (Cloud)

Genesys Predictive Engagementget started tasks for PureEngage cloud-based customers.

1. Prepare your tenant

1. As a customer, evaluate your interest in Altocloud service for predictive engagement. Reach out to your Genesys account team to discuss terms and conditions prior to making a purchase decision.
2. With your Genesys account team, evaluate whether your Genesys Cloud environment has the necessary PureEngage Cloud prerequisites.
3. With your Genesys project team, enable Genesys Altocloud functionality on your tenant.
4. You receive:
   • A reference to the region where Altocloud is accessible. For more information on using regions to consume API information, see the Region Authentication table.
   • An email containing instructions and credentials on how to connect into Genesys Cloud UI to define business logic, configure integrations, and query analytical dashboards.
     
   • How do they receive the reference to the region? Is this in an email?

3. Log in to Altocloud

1. In your Cloud portal, click the Altocloud tile.