From Genesys Documentation
Journey map icons (Genesys Cloud)
Feature coming soon!Learn about the icons that Genesys Cloud agents see when they review the customer journey map for a user.
About the icons
Each icon represents a type of activity that occurred during a particular session. The position of the icon on the journey map indicates when the user completed the activity.
Journey map icon descriptions:
Chat icons
Content offer icons
Feature coming soon
Icon | Tooltip | Description |
---|---|---|
Content offer offered | Genesys Predictive Engagement presented a content offer to the user. | |
Content offer accepted | The user accepted the content offer. | |
Content offer rejected | The user rejected the content offer. | |
Content offer timed out | The content offer timed out before the user responded. | |
Content offer ignored | The user left the website before responding to the content offer. |
Form-related icons
Icon | Tooltip | Description |
---|---|---|
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Form submitted | The user submitted a form. |
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Form started | The user started completing a form. |
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Form abandoned | The user navigated away from a form before completing it. |
Purchase-related icons
Journey shaping icons
Icon | Tooltip | Description |
---|---|---|
Outcome achieved | The user achieved one of your outcomes. | |
Segment matched | The user matched one of your segments. The color of the icon matches the color of the corresponding segment. |
Miscellaneous icons
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